Frequently Asked Questions
Everything you need to know about shopping with K2 Base Camp.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn apparel and accessories. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days depending on your location.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as sizing can vary between slim-fit and relaxed-fit collections.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
At K2 Base Camp, we are committed to ethical fashion. Many of our garments are made from organic cotton and recycled synthetic fibers to minimize our environmental footprint.